Find quick answers to your questions below...

1. From the time I place my order, how long does it take to receive my items? That depends on whether we maintain inventory on hand of the product or if it needs to be made specifically for you. Items we have current stock of can be available for pick up from the Springfield terminal within 3 days from date of order or approximately 1 week for pick up from the Kingman terminal. Special order items will take approximately 2-3 weeks to receive.

2. Will I have to pay shipping on my orders? Most items will not have a shipping cost. There are a few special order items that will have additional shipping cost from the manufacturer. If shipping charges apply, you will be notified at time of order.






Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
An item is missing from my shipment.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
Pricing and Billing
I need a copy of my receipt/invoice.
When will my credit card be charged?
Additional Support
How do I contact you?